27 articles
Customer survey questions that produce usable answers
Ask about a recent, concrete event: why this product, what hesitation, which missing detail? A broad satisfaction.
Read articleOnline reputation management for business: respond and fix the cause
Review feedback on platforms customers actually use. Separate factual errors, expectations set poorly, and service.
Read articleClick and collect: when does it help a store?
Pickup is useful when a store can reliably fulfill the availability it promises.
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